1. ABOUT US:

Coffee Dot Com (henceforth, “Owner,” “Our,” “Us”, “Coffee Dot Com”) is a leading provider of coffee and coffee products through its online platform. We care about protecting the personal information of our customers and visitors who use our website, products or services (collectively, our “Users”). This privacy policy provides details about how your personal information is collected, shared and used by us. If you have any questions about this privacy policy or the practices described herein, you may contact us on [coffeedotcom.customercare@gmail.com].  

For the purposes of relevant data protection regulations, Coffee Dot Com, located at 216/4, Vinayagar 2nd Street, Moolapalayam, Erode – 638002, Tamil Nadu, India, is the data controller.

2. LEGAL DISCLAIMER:

Your privacy is very important to us. To protect your information, we have adopted this privacy policy (“Privacy Policy” or “Policy”). The Policy applies to all information you submit in connection with your access to and/or use of the Site. By visiting the Site located at [https://www.coffee.com] and using any of the Site’s information or Services, as defined in the Terms of Service, you acknowledge that you have read, and agree to be bound by, the terms and conditions, representations, warranties, disclaimers and policies published on the Site—including but not limited to the provisions of this Legal Disclaimer, the Terms of Service and Privacy Policy, all of which are expressly incorporated here by reference.  

3. INFORMATION COVERED BY THIS PRIVACY POLICY:

Our Privacy Policy is posted on [https://www.coffee.com/privacy-policy] (please confirm this is the correct URL for your privacy policy page). It governs the privacy terms of our website, located at [https://www.coffee.com], and the tools we provide you (the “Website” or the “Services”). This privacy policy covers personal information, including any information we collect, use and share from you, as described further below. When you purchase a Service from us, your personal information will be collected, used, and shared consistent with the provisions of this privacy policy.  

This Privacy Policy applies to your information for as long as your information is in our possession, even if you terminate or discontinue your use of the Site and Service.  

We may change the terms of this Privacy Policy at any time. Whenever we make a material change, we will post or otherwise make available the revised policy.

The information that we collect, described herein, may be stored and processed in India. We may also store and process data with service providers who help us enhance user experience. By using the Site and Service, you consent to any such transfer of information.

The Privacy Policy is limited in scope. Specifically, it only applies to information collected through the Site and through any related websites that the Site owns and controls. The Policy does not apply to websites owned or operated by third parties, including payment gateways such as Razorpay, Zoho Pay, and Pluxee Pay. It is your responsibility to ascertain whether you are visiting a website outside the Site, and, if so, what privacy policy (if any) applies. Coffee Dot Com has no control over these third-party websites and their privacy practices. You should review the privacy policies adopted by those third parties to understand how they collect, use, and protect your information.  

4. YOUR PRIVACY:

Our Website follows all legal requirements to protect your privacy. Our Privacy Policy is a legal statement that explains how we may collect information from you, how we may share your information, and how you can limit our sharing of your information. You will see terms in our Privacy Policy that are capitalized. These terms have meanings as described in the Definitions section below.  

5. DEFINITIONS:

Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession), such as name, email address, shipping address, billing address, phone number, purchase history, payment information, date of birth, and preferences. We do not collect sensitive personal information (e.g., health information, financial information beyond payment details).  

Usage Data: Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Website) and the details about the path followed within the Website with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.  

Cookies: Cookies are small pieces of data stored on a User’s device.

Data Controller: Data Controller means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and how any personal data is, or is to be, processed. For the purpose of this Privacy Policy, Coffee Dot Com is the Data Controller of your data.  

Data Processors (or Service Providers): Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively. This includes services like payment gateways (Razorpay, Zoho Pay, Pluxee Pay) and other providers who assist us in enhancing user experience.  

Data Subject: Data Subject is any living individual who is the subject of Personal Data.

User: The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.  

This Website: The means by which the Personal Data of the User is collected and processed, which is [https://www.coffee.com].

6. INFORMATION COLLECTION AND USE:

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected:

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”).  

Personally-identifiable information we collect may include but is not limited to: Name, Email address, Shipping address, Billing address, Phone number, Purchase history, Payment information (processed by third-party payment gateways), Date of birth (optional), and Preferences.  

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by sending an email to [coffeedotcom.customercare@gmail.com] with the subject line “Stop Receiving Marketing Mails.” We may also communicate with you through other channels such as SMS, push notifications, WhatsApp, and Instagram, and you will be provided with opt-out mechanisms where applicable for these channels.  

Registration may be required to place orders and access certain features of the Site. By using the Site and submitting information to us, you are accepting the practices described in this Privacy Policy and other applicable terms and conditions.  

You always have the option to not provide information by choosing not to use the Site, or by not using the Site feature for which information is being collected.

Usage Data

We also may collect information that relates to your Site or Service usage, such as date/time/extent of your usage of the Site and Service, your general location (e.g., city), your usage preferences, your purchasing patterns, the Site pages you visit (and for how long), the type of device and browser you use, your operating system, your IP address, and other unique device identifiers (“Other Information”). This data is stored to enhance the user experience.  

We may compile this information, and related data, and conduct an analysis of it to make improvements to our Site or to follow up on abandoned purchases.

The information we collect may be stored in electronic formats. We may use the information we collect in many ways: to process orders, provide customer service, personalize your user experience, send marketing communications (with your consent), improve our products and services, maintain the security and integrity of our Site, and for other reasons as described to you at the time of collection.  

You agree that the Site may use any information about you for these reasons—including but not limited to performing analyses of Site usage; to improve or customize the Service or content; to respond to requests, questions, and comments; to manage your account; and to protect the Site’s rights and the rights of others, including by enforcing the Privacy Policy or any other applicable terms and conditions.  

Unless you specifically opt-out of marketing communications, you understand and agree that the Site may use your information to deliver information to you that is relevant to your use of the Site or Service, such as administrative notices, product updates, or that, in some cases, is targeted to your interests. By accepting this Privacy Policy and applicable terms of service, you expressly agree to receive this information, unless you specifically opt out in applicable circumstances.  

7. TRACKING & COOKIES DATA:

We also may collect information through “cookies” or similar technologies. “Cookies” are small data files stored on your device. Coffee Dot Com (and potentially third-party analytics or advertising partners) may set and access cookies to track and store preferential information about you, for purposes such as (i) recognizing when you return to the Site and use any Service, (ii) ensuring the Site and Service is tailored to specific needs or preferences, and (iii) personalizing content to ensure you enjoy your visit. Cookies can also be used to analyze Site usage patterns.  

It is possible that Internet browsers might allow users to adjust settings to prevent cookies from being downloaded to their computers. Check with the provider(s) of your particular browser(s) to find out whether and to what extent this is true for various browsers, and if so, how to make the adjustments you seek. Before you do, however, note that deleting cookies or directing your browser to refuse them may limit your ability to use certain portions of our Site that require cookies to function.  

We will provide you with access to PII you provide us for as long as we maintain that information in a readily accessible format. If you wish to access or correct any PII that you have submitted through our Website or to have us completely remove your PII from our systems, please send an e-mail with your specific request to [coffeedotcom.customercare@gmail.com].  

Examples of Cookies we use: session cookies (to operate our Service) and preference cookies (to remember your preferences and various settings). We may also use cookies for analytics purposes.